Senior EUC Engineer

CGF Romania S.R.L is a subsidiary of CGF Counsel Group Frankfurt AG in Germany. Its Bucharest, Brasov, Timisoara, and Iaşi consultants provide IT services, support, and solutions to automotive and other IT manufacturing and business environments.

What makes Counsel Group Frankfurt different from others is reflected in our company name. It is part of our CGF corporate culture to first employ a counseling approach, to understand our clients’ requirements, and then to create solutions that best suit their business needs. We strive to set up IT processes that are easy to use, in order to create the most efficient and profitable results for the client.

Responsibilities:

  • Discovery and identification of problematic/underperforming workplace devices, systems, and workflows leveraging analytical tools, incident data, and end-user feedback
  • Continuously measures and improves the client endpoint environment through business, operational, and user experience metrics
  • Identifies, defines, tests, deploys, and manages service improvement and automation initiatives for client’s endpoint devices leveraging multiple toolsets or scripts.
  • Continuously work on the development of automation and self-healing to improve overall operational health and stability
  • Enabling and enhancing Existing Service Support, by reducing volume and Time to Resolution through the use of the tools and automation
  • Working with client support teams for Desktop engineering, application support, Virtual Desktop teams, Networking, and Storage teams based on issues identified
  • Integration with other analytics platforms to turn data into knowledge and recommended actions
  • Reviews actionable recommendations, discuss the status of previous proposals, and measures impact
  • Work within a high-paced, highly specialized Level 3 support team
  • Customer-friendly approach to highly technical concepts to communicate and engage with a wide range of stakeholders
  • Responsive to change, and willingness to drive new concepts to adopt modern device management principles
  • Ability to take ownership of issues to completion, prioritize and deliver to deadlines
  • Ability to follow and create documentation as required
  • Ability to work unsupervised / remotely with great time management skills

Skills & Experience:

  • Understanding of desktop support, troubleshooting, investigation, and resolution from hardware to operating systems installation and support
  • Able to develop custom scripts using VBS, PowerShell, and/or Python
  • Able to maintain good functioning of in-house applications developed in VB.Net + C#
  • Experience with managing Windows 10 devices in an enterprise environment
  • Experience in multinational companies
  • Ability to identify, define, manage, and control configuration
  • Strong in troubleshooting Windows server/client and Networking issues, server-side as well as a client-side application issue  
  • Good knowledge about interaction between technologies like AD, DNS, DHCP, SCCM and GPO.
  • In-depth knowledge of configuration management principles and best practices.
  • Remote troubleshooting skills
  • Application Support
  • Industry-based certification from a recognized Tier 1 industry vendor will be an advantage
  • Understanding of the ITIL framework and practical use of service management processes and continuous improvement principles
  • Fluent English
  • Nice to have: German (B2 or above)

Basic Qualifications

  • 7+ years of experience in End-User computing space action items and outcomes
  • 3+ years of experience with VBS, PowerShell and/or Python
  • 3+ years of experience in application development VB.Net + C#
  • 3+ years of experience in Desktop Engineering processes and procedures, including management and administration of platforms such as SCCM
  • 1+ years experience with Agile Program Management and utilizing DevOps principles to drive
  • 5+ years of experience with Microsoft SQL, building complex queries, and reports

Technologies:

  • Windows OS deployment 
  • Microsoft Windows Scripting / PowerShell
  •  VB.Net, C#
  • WSUS deployment (patching)
  • HTA
  • XML
  • Webservice Technology
  • GitHub
  • Jira/Confluence
  • Extended Enterprise Infrastructure knowledge (z.B. ActiveDirectory, Network technologies)
  • Windows Server
  • Windows 7 32bit / Windows 7 64bit
  • Window 10 64bit (SAC und LTSC)
  • Active Directory DFS-Shares
  • Microsoft SQL Server
  • Microsoft Internet Information Server (IIS)
  • Microsoft Visual Studio

What we offer:

  • Benefits package: including premium healthcare subscriptions, meal vouchers, access to the learning platform;
  • Flexible working time because we value work-life balance;
  • International environment.
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