Employment: full time

Career Level: With work experience

Industry: IT consulting and IT solutions

We, the CGF AG, based in Frankfurt / Main and Ziegeldorf (Bavaria) Search for current projects at our Munich location a

Service Manager (w / m / d) 

Your profile / required skills:

Ensuring the reliable operation of the responsible applications

Interface between customers and internal service teams

Monitoring of contractual obligations, eg: SLA and KPI compliance

Communication to the customer and internal teams

First escalation instance between customer and service teams

Creation of customer-specific reporting and regular service meetings

Inclusion and definition of the requirements for the service together with the customer

Control of the implementation of change requests

First contact for all content and technical questions of the customer

Participation in the development of offers and concepts

Identification of the requirements and needs of the customer as well as translation of these into an IT Services

Coordination and control of external service providers

Your tasks:

Ensuring the reliable operation of the responsible applications

Interface between customers and internal service teams

Monitoring of contractual obligations, eg: SLA and KPI compliance

Communication to the customer and internal teams

First escalation instance between customer and service teams

Creation of customer-specific reporting and regular service meetings

Inclusion and definition of the requirements for the service together with the customer

Control of the implementation of change requests

First contact for all content and technical questions of the customer

Participation in the development of offers and concepts

Identification of the requirements and needs of the customer as well as translation of these into an IT Services

Coordination and control of external service providers

Our range:

Working in an international environment

Close proximity to our customers in the automotive sector

An open corporate culture with flat hierarchies and short decision paths.

Appreciation, open communication and respect as well as enjoyment of work

A team in which the mix of efficiency, effectiveness, creativity, flexibility and fun leads to above-average results.

Performance-appropriate attractive remuneration

Our company:

The Counsel Group Frankfurt (CGF) is a medium-sized consulting firm based in Frankfurt and the manor Ziegelsdorf in Upper Franconia, as well as branches in Munich, Bangkok (TH), Greenville / Spartanburg (USA) and San Luis Potosi (MX). CGF advises the top 100 companies in industry, automotive, banking, insurance and chemicals. Based on process consulting projects and the holistic consulting approach, we regard a number of operational projects and pre-operational projects as a solid basis for our growth.

Your application:

Please send your detailed application documents in writing or via e-mail to mircea-victor.voiteanu@cgf-ag.com indicating your salary expectations and the earliest possible starting date.